Contact Invoice Verification / Kontokorrent
Enquiries by telephone
Our phone line +49 (0) 30 887 21 55 99 is open Monday to Friday, from 8am to noon CET and on Tuedays and Thursdays from 2pm to 4pm CET.
All phone lines are closed on bank and public holidays in Berlin, Germany.
Enquiries in writing
Please send any requests by email to the relevant MBox listed below, and add the LN number and the invoice and/or document number (format LN 1xx/ xxxxx RG: xxx document xxx).
| Topic | Contact Details |
|---|---|
| Hospitality Expenses | Own Retail: bewirtung-niederlassung@mercedes-benz.com Plants: |
Services (service invoices for own retail and plants; final accounts, training, queries regarding open items related to services) | Own Retail: Plants: MDC Power: Real Estate Companies: |
Freight and Transports (queries regarding open items related to the shipping of material and goods) | frachten@mercedes-benz.com |
| Credit Notes | gutschriften@mercedes-benz.com |
| Full Transport Loads (FTL) | komplettladung@mercedes-benz.com |
Deliveries (non-production material, production material for plants and supplies for own retail) | Non-Production Material: Own Retail: Production Material: |
| Dunning Letters | |
| Invoice Clearing and Rejections by Majorel | invoicemanagement@mercedes-benz.com |
| Metal Management | metalmanagement@mercedes-benz.com |
| Employees’ Moving | frachten@mercedes-benz.com |
| Supplier Master Data (creation, changes complaints) | Kindly make use of the SDB-Tool In exceptional cases:LN-Stammdaten@mercedes-benz.com |
| Framework Orders (own retail and plants) | rechnungsplan-mbag@mercedes-benz.com |
| Returns | Freight: Non-Production Material: Plants: Production Material: |
| Transport Damages | transportschaeden@mercedes-benz.com |
| Contract Orders | dgsb_zver@mercedes-benz.com |
| Tools | tools@mercedes-benz.com |
| Payment Advices, Initiation of Payments | Mercedes-Benz: kontokorrent@mercedes-benz.com Accumotive GmbH & Co. KG: mbox-495-daccu-accounting@mercedes-benz.com Mercedes-Benz Gastronomie GmbH: mbox-495-gastro-accounting@mercedes-benz.com Mercedes-AMG GmbH: mamg-accounts-payable@mercedes-benz.com Mercedes-Benz Manufacturing Hungary Kft.: |
Contact Support regarding eInvoicing implementation
| Topic | Contact Details |
|---|---|
| Basware | einvoicing@mercedes-benz.com |
| VDA4938 | pcm-vda@mercedes-benz.com |