1. 1. A document has been submitted before 18.12.2024, but doesn’t appear on the FVP
Are all relevant information available on your documents?
The rapid processing of submitted documents depends on the document quality. Generally, all relevant information of your document can be pulled from the purchase order or the purchase agreement.
Therefore, the following information should be displayed on your invoice:
- Correct company name
- Supplier number
- Delivery number / delivery date / unloading point
- Purchase order number
- Correct VAT
If your document is issued incorrectly, please amend and resubmit it. Please note that an invoice number can only be uploaded once via Basware.
2. A Document has been submitted successfully after 18.12.2024, however it cannot be displayed on the FVP.
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be assured that no data will be lost. Kindly do not re-submit your Invoices again.
If you do not see your document in the FVP by 20.01.2025 or have not received payment by the due date, kindly reach out to us by using the following telephone number:
Accounts Payable Hotline: 030 - 88721 5599
3. A rejection letter has been issued for my submitted document.
If you have received a rejection letter or correction requests, please follow the instructions and resubmit your document.
4. When will my invoice be paid?
If all relevant information is available on your document, it will be paid in accordance with the valid payment terms/due date of the document and upon release by the Invoice Verification Department.
This usually means invoice date + 30 days.
Kindly refer also to the question: " A document has been submitted before 18.12.2024, but doesn’t appear on the FVP”
5. The submitted Document is due. When will it be paid?
If all relevant information is available on your document, it will be paid in accordance with the valid payment terms/due date of the document and upon release by the Invoice Verification Department.
This usually means invoice date + 30 days.
Kindly refer also to the question: " A document has been submitted before 18.12.2024, but doesn’t appear on the FVP”
6. I am set up on the Evaluated Receipt Settlement Procedure (ERS) and cannot see my credit notes in the FVP.
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be assured that no data will be lost. Kindly do not re-submit your Invoices again.
If you do not see your document in the FVP by 20.01.2025 or have not received payment by the due date, kindly reach out to us by using the following telephone number:
Accounts Payable Hotline: 030 - 88721 5599
7. I would like to be informed regularly about the processing status of my submitted documents
Kindly help us to make the Mercedes-Benz Financial Vendor Portal a more User friendly experience. Many suppliers are already working successfully and regularly with the offered self-service functions:
- Check, whether invoices submitted to Mercedes-Benz AG have been received and recorded correctly
- Download missing payment advices, debit or credit notes
- Inquiries regarding payment blocks can be sent via FVP to the responsible Account Administrator
- Supplier master data can be displayed and also updated, or a request can be sent to the responsible Clerk
Information on registration and all general conditions can be provided by stating your supplier number at the MBOX address: support.supplier-portal@mercedes-benz.com
8. My invoice has been submitted before the end-of-year closure date. When will I receive the payment?
If all relevant information is available on your document, it will be paid in accordance with the valid payment terms/due date of the document and upon release by the Invoice Verification Department.
This usually means invoice date + 30 days.
Kindly refer also to the question: " A document has been submitted before 18.12.2024, but doesn’t appear on the FVP”
9. I have transferred my documents via Basware and do not see them in FVP
If all relevant information is available on your document, it will be paid in accordance with the valid payment terms/due date of the document and upon release by the Invoice Verification Department.
This usually means invoice date + 30 days.
Kindly refer also to the question: " A document has been submitted before 18.12.2024, but doesn’t appear on the FVP”
10. I have transferred my documents via EDI and do not see them in the FVP.
If all relevant information is available on your document, it will be paid in accordance with the valid payment terms/due date of the document and upon release by the Invoice Verification Department.
This usually means invoice date + 30 days.
Kindly refer also to the question: " A document has been submitted before 18.12.2024, but doesn’t appear on the FVP”
11. I have sent my documents to Mercedes-Benz and do not see them in the FVP
If all relevant information is available on your document, it will be paid in accordance with the valid payment terms/due date of the document and upon release by the Invoice Verification Department.
This usually means invoice date + 30 days.
Kindly refer also to the question: " A document has been submitted before 18.12.2024, but doesn’t appear on the FVP”
12. I would like to change my master data (e.g. bank details, company name, address, etc.).
Kindly help us to make the Mercedes-Benz Financial Vendor Portal a more User friendly experience. Many suppliers are already working successfully and regularly with the offered self-service functions:
- Check, whether invoices submitted to Mercedes-Benz AG have been received and recorded correctly
- Download missing payment advices, debit or credit notes
- Inquiries regarding payment blocks can be sent via FVP to the responsible Account Administrator
- Supplier master data can be displayed and also updated, or a request can be sent to the responsible Clerk
Information on registration and all general conditions can be provided by stating your supplier number at the MBOX address: support.supplier-portal@mercedes-benz.com