1. I submitted a document before 18.12.2023 and do not see it in the FVP.
Are all relevant information available on your documents?
The rapid processing of submitted documents depends on the document quality. Generally, all relevant information of your document can be taken from the purchase order or the purchase agreement.
Therefore, the following information should be shown on your invoice:
- Correct company name
- Supplier number
- Delivery notice / delivery date / unloading point
- Purchase order number
- Correct VAT details
If your document is issued incorrectly, please correct it and resubmit it. Please note that an invoice number can only be uploaded once via Basware.
2. I have submitted a document after 18.12.2023 and do not see it in the FVP.
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be sure that no data will be lost. And please avoid submitting or transmitting your receipts again.
If you do not see your document in the FVP by 20.01.2024 or have not received payment until the due date, you can contact us by using the following telephone number:
Accounts payable hotline: 030 - 88721 5599
3. I have received a rejection letter for my submitted document.
If you have received a rejection letter or correction requests, please follow the instructions and resubmit your document.
4. When will my invoice be settled?
If all relevant information is available on your document, your document will be paid in accordance with the valid payment terms / due date of the document and after approval by the invoice verification department. This usually means invoice date + 30 days.
See also question: "I submitted a document before 18.12.2023 and do not see it in the FVP."
5. My submitted voucher is due. When will it be settled?
If all relevant information is available on your document, your document will be paid in accordance with the valid payment terms / due date of the document and after approval by the invoice verification department. This usually means invoice date + 30 days.
See also question: "I submitted a document before 18.12.2023 and do not see it in the FVP."
6. I am in the credit note procedure (GSV) and can not see my credit notes in the FVP.
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be sure that no data will be lost. And please avoid submitting or transmitting your receipts again.
The receipt generation is delayed for the credit note procedure (GSV) but the due date is not affected by this.
If you do not see your document in the FVP by 20.01.2024 or have not received payment until the due date, you can contact us by using the following telephone number:
Accounts payable hotline: 030 - 88721 5599
7. I would like to be informed regularly about the processing status of my submitted documents.
Help us to further expand the success of the Mercedes-Benz Financial Vendor Portal. Many suppliers are already working successfully and regularly with the offered self-service functions:
- Check whether invoices submitted to Mercedes-Benz AG have been received and recorded correctly
- Download missing payment advices, debit or credit notes
- Inquiries regarding payment blocks can be sent via FVP to the responsible account administrator
- Supplier master data can be displayed and also updated or a request can be sent to the responsible account administrator
Information on registration and all general conditions can be provided by stating your supplier number at the MBOX address: support.supplier-portal@mercedes-benz.com
8. I submitted my invoice before the end of the year closure. When will I receive the payment?
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be sure that no data will be lost. And please avoid submitting or transmitting your receipts again.
If all relevant information is available on your document, your document will be paid in accordance with the valid payment terms / due date of the document and after approval by the invoice verification department. This usually means invoice date + 30 days.
If you do not see your document in the FVP by 20.01.2024 or have not received payment until the due date, you can contact us by using the following telephone number:
Accounts payable hotline: 030 - 88721 5599
9. I have transferred my documents via Basware and do not see them in FVP
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be sure that no data will be lost. And please avoid submitting or transmitting your receipts again.
If you do not see your document in the FVP by 20.01.2024 or have not received payment until the due date, you can contact us by using the following telephone number:
Accounts payable hotline: 030 - 88721 5599
10. I have transferred my documents via EDI and do not see them in the FVP.
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be sure that no data will be lost. And please avoid submitting or transmitting your receipts again.
If you do not see your document in the FVP by 20.01.2024 or have not received payment until the due date, you can contact us by using the following telephone number:
Accounts payable hotline: 030 - 88721 5599
11. I have sent my documents to Mercedes-Benz and do not see them in the FVP
We are currently working on our future technology. Due to the transformation of our ERP system, there are currently delays in document entry and generation. Please be sure that no data will be lost. And please avoid submitting or transmitting your receipts again.
If you do not see your document in the FVP by 20.01.2024 or have not received payment until the due date, you can contact us by using the following telephone number:
Accounts payable hotline: 030 - 88721 5599
12. I would like to change my master data (e.g. bank details, company name, address, etc.).
Help us to further expand the success of the Mercedes-Benz Financial Vendor Portal. Many suppliers are already working successfully and regularly with the offered self-service functions:
- Check whether invoices submitted to Mercedes-Benz AG have been received and recorded correctly
- Download missing payment advices, debit or credit notes
- Inquiries regarding payment blocks can be sent via FVP to the responsible account administrator
- Supplier master data can be displayed and also updated or a request can be sent to the responsible account administrator
Information on registration and all general conditions can be provided by stating your supplier number at the MBOX address: support.supplier-portal@mercedes-benz.com