Which fields must be printed on an invoice for it to be accepted?
You will find the Invoice Requirements in the supplier portal.
Where can I find the currently valid VAT- IDs of the Mercedes Benz AG and Mercedes Benz Group AG?
You will find the currently valid VAT-IDs of the Mercedes Benz AG and the Mercedes Benz Group AG in the supplier portal under: Invoice Requirements
Who can help me if my bill is not paid?
Procedure:
1. Please go ahead and check, whether the invoice was successfully delivered (when sent with Basware, look into the Basware Portal).
2. If the invoice was successfully delivered and the payment has not been delivered, please check the invoice status in the Financial Vendor Portal (FVP).
3. Lastly, please contact Kontokorrent with your corresponding supplier number (LN):
Kontokorrent@mercedes-benz.com
Contact Center : +49 30 / 88 721 - 5599
Where can I find the currently valid billing addresses?
The currently valid billing addresses can be found here:
What options are available for sending electronic invoices?
My invoice was rejected by Basware, what now?
Procedure:
1. Please go ahead and check, whether the invoice was successfully delivered (when sent with Basware, look into the Basware Portal).
2. Please check the validity of the information on the invoice. The Information should be correct and complete.
3.If all necessary Information is on the invoice, please create a ticket at Basware Service Now.
Provide information about where the necessary information can be found on the receipt. If all the information is available and there is still a rejection, please inform Basware where the necessary information can be found on the receipt.
Anchor words (e.g. order number, supplier number, delivery or service date, plant) are important for clearly identifying the necessary information; the layout should also be retained.
4. Eventually contact einvoicing@mercedes-benz.com, if no conclusion could be achieved with basware. Please provide your supplier number (LN) when contacting einvoicing.
Who can I contact, if I need further information about invoice transmissions?
The correct contact regarding electronic invoice transmission is einvoicing@mercedes-benz.com. Please provide your supplier number (LN) when contacting einvoicing.
How do I register at the Basware Portal?
General Information regarding the registration and process can be found in the Basware Portal and in the User Guide.
If you have any questions or suggestions, please create a ticket at Basware Service Now.
How can I check the status of my invoice?
1. If you send invoices via Basware, you can check the sending status of the invoice directly within the Basware Portal: Explanation in the Basware User Guide.
2. After successfully sending the invoice, you can check the status of your invoice in the Financial Vendor Portal (FVP).
How can I update my bank details or contact information?
In the Supplier Data Base (SDB) you will find the correct representative to update your information.
What support does Basware offer for integration with my own invoicing system?
You can find integration options in the Supplier Portal.
If you have any further questions, please contact Basware Customer Support directly.
Can I send test invoices to make sure everything is working correctly?
1. Please first coordinate the process with einvoicing@mercedes-benz.com.
2. Then open a ticket with Basware to finalize sending the test invoices.